Comments on: Tales from the world of customer service http://wadekwon.com/2007/02/13/tales-from-the-world-of-customer-service/ Letters from my life | wadekwon.com Tue, 14 Oct 2008 03:39:09 +0000 http://wordpress.org/?v=2.6.2 By: Wade http://wadekwon.com/2007/02/13/tales-from-the-world-of-customer-service/#comment-2221 Wade Thu, 15 Feb 2007 06:19:13 +0000 http://wadekwon.com/2007/02/13/tales-from-the-world-of-customer-service/#comment-2221 <blockquote>I wish more people could see the way you handle things (and the after-effects).</blockquote> I keep all receipts, charge all items to a trusted credit card, make notes about calls (date, name of rep, what happened), set calendar reminders to follow up, and as a last resort, void the credit card charge and write a letter to the company (and sometimes the BBB). I have talked to more corporate bigwigs than preferable, but whatever it takes. I've done my fair share of screaming, but I've held back in my old age. BTW, you know you weren't supposed to keep the fridge, right?

I wish more people could see the way you handle things (and the after-effects).

I keep all receipts, charge all items to a trusted credit card, make notes about calls (date, name of rep, what happened), set calendar reminders to follow up, and as a last resort, void the credit card charge and write a letter to the company (and sometimes the BBB).

I have talked to more corporate bigwigs than preferable, but whatever it takes.

I’ve done my fair share of screaming, but I’ve held back in my old age.

BTW, you know you weren’t supposed to keep the fridge, right?

]]> By: Ginny http://wadekwon.com/2007/02/13/tales-from-the-world-of-customer-service/#comment-2217 Ginny Wed, 14 Feb 2007 23:50:28 +0000 http://wadekwon.com/2007/02/13/tales-from-the-world-of-customer-service/#comment-2217 My favorite was a problem I had with the Sheraton where I stayed all summer while working in Chicago. A simple attempt to get a diet coke from one of their 20 machines turned into a two-hour ordeal (and ended with no morning soda). When I sent my overly evil caffeine-headache-fueled tirade to corporate, I returned to find a new refrigerator in my room, filled to capacity with diet cokes. Sometimes I wonder if I didn't just dream it. My favorite was a problem I had with the Sheraton where I stayed all summer while working in Chicago. A simple attempt to get a diet coke from one of their 20 machines turned into a two-hour ordeal (and ended with no morning soda). When I sent my overly evil caffeine-headache-fueled tirade to corporate, I returned to find a new refrigerator in my room, filled to capacity with diet cokes.

Sometimes I wonder if I didn’t just dream it.

]]> By: Kenn http://wadekwon.com/2007/02/13/tales-from-the-world-of-customer-service/#comment-2213 Kenn Wed, 14 Feb 2007 16:55:25 +0000 http://wadekwon.com/2007/02/13/tales-from-the-world-of-customer-service/#comment-2213 At least you do it right -- it never fails to amuse me to see someone screaming at a low level worker. It's not going to fix the problem -- not to mention that there's never a need to make a business issue personal (unless the business people do it first, of course). I wish more people could see the way you handle things (and the after-effects); I know it probably feels good to vent at the entry-level guy in India, but they're just doing a (very unpleasant) job, and venting doesn't get results (or, hopefully, pave the way for corporate change down the line). At least you do it right — it never fails to amuse me to see someone screaming at a low level worker. It’s not going to fix the problem — not to mention that there’s never a need to make a business issue personal (unless the business people do it first, of course). I wish more people could see the way you handle things (and the after-effects); I know it probably feels good to vent at the entry-level guy in India, but they’re just doing a (very unpleasant) job, and venting doesn’t get results (or, hopefully, pave the way for corporate change down the line).

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